Help and support

Change or cancel a booking

In the app

1. Tap My bookings at the bottom of the screen.
2. Tap your booking.
3. Tap Change time to pick a new day and time, or tap Cancel booking.

On the website

1. Open the confirmation email you got when you booked, and tap the link to your booking.
2. Tap Change date or time, or tap Cancel booking.

Can't find the email? Go to My bookings on this website and we'll email you a link.

Each salon has its own rules about cancelling, and you'll see them before you cancel. If it's too late to change or cancel online, please call the salon.

Saying you're still coming

Before your visit (usually the day before), the salon may send you a message asking if you can still make it. It comes in the app, by WhatsApp, text message or email, with a short link.

1. Tap the link in the message, or open your booking in the app.
2. Tap Yes, I'll be there, I need to change it or Cancel.

If you don't answer, your booking stays as it is. You may get one more reminder a few hours before. The link only works for your own booking, and stops working once the visit is over.

Paying when you book

Most salons don't ask you to pay when you book. Some ask for a deposit, or the full price, to keep your time. If they do, you'll see how much and the refund rules before you pay.

1. Choose your treatment and time as usual, and type your details.
2. Tap the pay button. It shows the amount, like Pay £10.00 and book. Stripe's secure payment page opens.
3. Type your card details there and pay. You then come back to your booking.

We keep your time for 15 minutes while you pay. If you don't finish in time, the time is let go and you can choose it again. Your card details are typed on Stripe's page: neither the salon nor KLINK ever sees your card number. A deposit comes off the price, and you pay the rest at the salon.

Refunds

• Cancel early enough and you get all your money back, on the same card. For most salons that's more than 24 hours before your appointment. Each salon can set its own time, and you'll see it before you pay and on your booking.
• If you cancel later than that, or don't come, the salon keeps your deposit (or what you paid).
• A refund usually takes 5 to 10 days to show in your bank account.
• If the salon has to cancel, or you think something's wrong with a payment, please call the salon first. You can also email klink.review@gmail.com.

Contact the salon

For anything about your appointment, like running late, prices or which treatment to choose, please call the salon. Their phone number and address are on your booking and on the salon's page. In the app, open your booking and tap Call the salon.

Contact KLINK

For problems with the website or the app, like a page that won't open or a booking you can't find, email klink.review@gmail.com. Please tell us your name, the salon and what went wrong. We aim to reply within two working days.

We can't change or cancel appointments for a salon. For that, please call the salon.

Common questions

Do I need an account?

No. You book with just your name and phone number. There's no password to remember.

Do I pay when I book?

Usually not. Most salons let you book for free and you pay on the day, as usual. Some salons ask for a deposit or the full price when you book. See Paying when you book.

Can I message the salon?

Yes, in the app. Open your booking in My bookings and tap Message the salon. The salon replies in the app, and you get a notification if notifications are on. For anything urgent, like running late today, please call the salon.

I didn't get a confirmation email.

Check your junk or spam folder. In the app, your booking is always in My bookings. If you still can't find it, call the salon to check.

Can I book more than one treatment?

Yes. Add each treatment before you tap Continue, up to 5 in one booking. They're done one after another.

I booked on the website. Can I see it in the app?

Yes. In the app, tap My bookings, then Add a booking from a link, and paste the link from your confirmation email.

How do loyalty stamps work?

Some salons give you a stamp for each visit. Your stamps are in My cards in the app. When your reward is ready, show the card at the salon.

The app says it can't reach the booking service.

Check your phone is on Wi-Fi or mobile data, then tap Try again.

How do I delete my details?

In the app, go to Settings and tap Delete my data. Your phone forgets everything the app keeps, and we send a request to each salon you've booked with to delete your details. The salon must do it within one month, as UK law says.

You can also email klink.review@gmail.com, or ask the salon. To only remove your name, phone number and email from the app, tap Forget my details on this phone in Settings instead. More in our privacy policy.

For salon teams

This part is for salon owners and staff who use the dashboard on this website or the salon app, KLINK Business.

KLINK Business for iPhone: App Store. Android: use the website on your phone for now.

How do I get a login?

The salon owner adds you on the Team page of the dashboard, and gives you your email and a starting password. Use the same email and password on the website and in the salon app.

I've forgotten my password.

Ask the salon owner. They can set a new password for you on the Team page of the dashboard. Owners who can't sign in can email klink.review@gmail.com.

Notifications on the salon app

The salon app can tell you about new bookings, cancellations, bookings moved to a new time or person, clients answering "Are you coming?", messages from clients and stamps to confirm. Owners can also hear about payments online and refunds. A notification shows the client's name, the treatment, the day and time. For a message, it only says who wrote, not what they wrote.

To choose which ones you get, or to switch them off, go to Account in the app, then Notifications. If they don't arrive, check notifications are allowed for the app in your phone's Settings.

How do I delete my login?

In the salon app, go to Account and tap Delete my login. It opens an email to us. Send it from the email you sign in with, and we'll email you back when it's done. Or ask the salon owner to remove you on the Team page of the dashboard, which works straight away. The salon keeps its bookings and clients.

What does the salon app keep on my phone?

A saved copy of your day lists, so you can still see your day with no internet, and your language and text size. Signing out removes the saved day lists and your login from the phone. More in our privacy policy.